Fees on ticket and shop sales

When you sell tickets or shop products, Christian.com keeps a platform fee from each sale and pays you the rest. For most organizations it's a percentage, 10% unless your agreement says otherwise, and card processing is included in it.

See your rate

Go to /manage/payouts. The Stripe payout account card shows your Platform fee percentage. Each order line shows Fee $x · you receive $y, and the tiles at the top show Gross sales, Platform fee, Your net payout and Refunded.

Percentage fee (most organizations)

• The fee is a percentage of the whole charge. For shop orders, that includes shipping.
• Stripe card processing is covered by Christian.com, not taken on top.
• Example: two $20 tickets at 10%. The buyer pays $40.00, the fee is $4.00, and you receive $36.00.

Flat ticket fees (NetworkOS partners)

If your organization has an active NetworkOS partnership, tickets use a flat fee per ticket instead of the percentage:

| Ticket price | Flat fee per ticket | |---|---| | Under $25 | $0.99 | | $25 to $100 | $1.99 | | Over $100 | $2.99 |

Card processing (2.9% + 30¢ on the whole charge) is passed through at cost on top of the flat fee. The fee is never more than the charge itself.

Example: two $20 tickets. Processing on $40 is $1.46, plus 2 × $0.99 = $1.98, for a total fee of $3.44. You receive $36.56.

Shop sales still use the percentage fee for partners. See /help/admins/networkos-fees.

Refunds

When you refund an order, the platform fee is returned to you in proportion to the amount refunded. Refund half the order and half the fee comes back.

Good to know

• Free tickets and free shop listings have no fee.
• Gifts have no platform fee at all. See /help/admins/giving-fees.
• A paid plan, such as Organizations & Payments, doesn't replace these per-transaction fees (see /help/admins/organization-plans).