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Help for admins

Run your organization on Christian.com

Step-by-step guides for church and organization admins.

Member help center

Getting started

  • Choose your organization type

    The type you pick (church, ministry, nonprofit, business and others) decides which tools you get, such as a church website, giving on /give and the church admin tools.

  • Claim or create your organization's listing

    Submit the form at /list-your-organization; a reviewer confirms you may manage the listing and follows up by email.

  • Create your organization on Christian.com

    Set up a new church, ministry, nonprofit, business or other organization from the organization setup at /onboarding. Your answers save as you go, and the listing is reviewed before it goes public.

  • Find your organization's tools

    Your dashboard shows each organization you belong to, and the account menu links to the manage pages for events, jobs, leads, products, reviews, payouts and church admin.

  • Get your organization verified

    An owner, admin or manager applies at /verification and uploads documents; two reviewers sign every decision.

  • See what verification unlocks

    A verified organization gets the Verified badge, can accept gifts on /give, can buy the Organizations & Payments plan, and (for churches) has its church site go public.

  • Use the church admin copilot

    At /manage/church, owners, admins and managers of a church, ministry or nonprofit draft bilingual bulletins, see who may need a call, schedule volunteers and finish the giving page.

Your listing

  • Add your logo and cover photo

    Upload a logo and cover photo when you set up your organization, change them later from the Listing assistant, and pick images for your church site from the site editor.

  • Choose your categories, services, tradition and languages

    Categories decide where you appear when people browse, services match you to specific needs, and your tradition and languages help people filter. Here's where to set each one.

  • Reply to your reviews

    Owners, admins and managers answer reviews at /manage/reviews. Draft a reply with AI, edit it and post one public response per review under your own name.

  • Set your hours and service times

    Add your opening hours or gathering times to your listing, one day per line, and list your worship services on your church site's Service times section.

  • Update your organization's listing

    Use the Listing assistant on your dashboard to see what your listing is missing, draft updates from your website, review them and submit them for publishing.

Church website

  • Choose a ChurchBox plan for your church

    Every church starts on Church Free. Starter, Growth and Pro add site templates, photos on posts, groups, contacts and more, billed monthly or yearly at /manage/billing. Enterprise is quoted.

  • Choose the sections on your church site

    Your church home page is a list of sections, from the Welcome banner to Give and Contact. Some you write yourself; others fill themselves from your listing, events, streams and groups.

  • Create your church's website

    ChurchBox gives your church a free site at christian.com/church/your-church, with a home page, feed, watch, events, groups and give. Set it up in three steps at /churches/create.

  • Edit and publish your church site

    In the site editor, arrange sections, choose a template and colors, set the menu and search details, then publish now or on a schedule. Content editors ask an approver to publish.

Events and ticketing

  • Check guests in at the door

    Open Check-in for your event at /manage/events, enter the code on a guest's ticket or find them in the list, and check them in. You can undo a check-in made by mistake.

  • Create and publish an event

    Organization managers create events at /manage/events, either with the form or by drafting with AI (which adds ticket tiers).

  • Help people add your event to their calendar

    Every published event page has Add to calendar (.ics) and Add to Google Calendar buttons, and a calendar file link you can share in emails or posts.

  • Refund a ticket

    Refund all or part of a paid ticket order from Payouts & seller account at /manage/payouts. A full refund cancels the registration and frees the seat, and the platform fee is returned in proportion.

  • Sell tickets with ticket tiers

    Add ticket tiers to an event at /manage/events to take free RSVPs or sell paid tickets on the event page. Paid tiers need Stripe payments and payouts enabled and a qualifying paid plan.

Giving and payouts

  • Check what you need to accept gifts

    To appear on /give and receive gifts, your church, ministry or nonprofit must be verified, have a qualifying paid plan (or be grandfathered), have a ready US Stripe account and have Accept gifts switched on.

  • Connect your Stripe payout account

    Owners, admins and managers connect a Stripe Express account at /manage/payouts so gifts, ticket sales and shop sales are paid to your organization. It's available to US organizations.

  • Download your church's giving QR code

    Once your church can take gifts, download a QR code from the Giving setup tab. Scanning it opens Christian.com's giving page with your church already chosen.

  • Payouts, refunds and disputes

    Money reaches your bank on Stripe's payout schedule. Refund ticket and shop orders from /manage/payouts. If a buyer or donor disputes a charge, the money is held back until the dispute is settled.

  • See your gifts and print giving statements

    See recent gifts on /manage/payouts, and print year-end giving statements for each donor from your church's Giving statements page.

  • Set up giving funds and "where your gift goes"

    Add funds donors can give to, write a short statement in English and Spanish about how gifts are used, and add your EIN for donor statements.

  • Understand giving fees

    Christian.com takes no platform fee on gifts. Only Stripe's card processing (2.9% + 30¢) applies, and donors can choose to cover it. NetworkOS partners also pay a flat 49¢ per gift.

Selling

  • Fees on ticket and shop sales

    Ticket and shop sales carry a percentage platform fee, 10% unless your agreement says otherwise, and card processing is included. NetworkOS partners pay flat per-ticket fees instead.

  • Fulfill and refund shop orders

    See new shop orders on /manage/payouts, ship them, mark them fulfilled with an optional tracking number, and refund all or part of an order when you need to.

  • List products in the shop

    Add physical or digital products for sale on Christian.com from /manage/shop. Free listings publish right away; paid listings need Stripe set up and a qualifying plan.

Your team

  • Invite your team

    Owners and admins add staff and volunteers to a church from the Team tab, by the email they use on Christian.com. They accept the invitation from Your churches.

  • What each team role can do

    Church teams have six roles: Owner, Admin, Approver, Content editor, Finance manager and Viewer. Here's what each one can see and do.

Advertising

  • Advertise on Christian.com

    Run self-serve, prepaid ads from /ads (ads.christian.com takes you there). Write your ad, choose an audience and placements, prepay a budget from $25 by card, and our team reviews it before it runs. You pay per 1,000 impressions; clicks are free.

NetworkOS

  • Become a NetworkOS partner

    NetworkOS turns a conference, ministry or denomination into a year-round branded network. Apply at /networkos/apply, then set up your network in the activation steps and start a soft launch.

  • Connect your network's domain

    NetworkOS partners can serve their network at a domain they own, like network.yourorg.org. Enter it, create the DNS records shown at your domain provider, then check again until it says Connected.

  • NetworkOS fees

    NetworkOS partners pay flat fees instead of a percentage: $0.99 to $2.99 per ticket and 49¢ per gift, with card processing (2.9% + 30¢) passed through at cost. Shop sales keep the percentage fee.

Insights

  • See how your organization is doing

    Your numbers live across a few pages: the dashboard card, your church portal, events, reviews, payouts, ads and, for NetworkOS partners, the partner dashboard. Here's where to find each one.

Organization billing

  • Choose a plan for your organization

    Listing your organization is free. Organizations & Payments ($129.97/month) lets a verified organization take payments. Business Profile ($39.97/month, 15-day trial) turns your listing into a company page. Churches can use a ChurchBox plan instead.

  • Update payment or cancel your organization's plan

    The person who started your organization's plan updates the card, sees invoices or cancels it from Billing at /billing. Cancelling takes effect at the end of the billing period.

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