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Sell tickets with ticket tiers

Add ticket tiers to an event at /manage/events to take free RSVPs or sell paid tickets on the event page. Paid tiers need Stripe payments and payouts enabled and a qualifying paid plan.

Ticket tiers let people register or buy tickets right on your event page. A free tier is a simple RSVP. A paid tier sells tickets through Christian.com and pays you through Stripe. To create the event itself, see /help/admins/create-an-event.

Add a tier

  1. Go to /manage/events and find your event.
  2. Click Tickets. The dialog shows the event's tiers, each with its price, how many sold and its limit.
  3. Under Add a tier, fill in:

- Name, for example General admission. - Price (USD, 0 = free). - Capacity: leave blank for no limit. - Description (optional). - Sales open (optional) and Sales close (optional): when this tier can be bought.

  1. Leave On sale switched on to sell it now, or off to save it for later.
  2. Click Add tier. You'll see Ticket tier added.

Adding a tier switches an event that linked out to your own registration page to selling here.

Change a tier

  • Click Edit next to a tier, change it and click Save tier. You can't set a capacity lower than the tickets already sold.
  • Use the switch next to a tier to put it On sale or Off sale.

Before you sell paid tickets

Free tiers can go on sale right away. A paid tier can't go on sale until:

  1. Your Stripe payout account has payments and payouts enabled. Finish onboarding on Payouts & seller account (/manage/payouts). See /help/admins/connect-stripe.
  2. Your organization has a qualifying paid plan, or is grandfathered. The dialog shows Membership: with your status; if it says required, buyers can't pay you yet. See /help/admins/organization-plans.

Until then you can save a paid tier with On sale switched off.

Good to know

  • A buyer can get up to 10 tickets in one checkout.
  • Fees: Christian.com keeps a platform fee on each ticket sale, shown as Platform fee on your payouts page (10% unless your organization has a different rate). NetworkOS partners pay flat ticket fees instead (see /help/admins/fees-for-sales-and-tickets).
  • If the last seat sells twice at the same moment, the second buyer is refunded automatically.
  • Put your refund policy in the event's Refund policy field so buyers know it before they pay.

Still need help?

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