Change, pause or cancel a recurring gift

To change the amount or frequency of a recurring gift, or to pause, resume or cancel it, ask the giving assistant. It prepares the change, and nothing happens until you approve it on your dashboard. This works for recurring gifts you set up while signed in.

Make the change

1. Sign in and open /giving. Your gifts are listed under Recurring gifts.
2. Click Ask the giving assistant, or go to /concierge?agent=giving.
3. Say what you want, for example "Pause my monthly gift to Grace Church" or "Change my gift to $75 a month."
4. The assistant finds the gift and prepares the change. It doesn't change anything yet.
5. Go to your dashboard. Under Approvals, open the request and check What exactly will happen.
6. Click Approve to carry it out, Deny to refuse it, or Cancel request to withdraw it. When it's done you'll see "Approved and carried out."
7. Back on /giving, the gift shows its new amount, frequency or status.

What each change does

• Change the amount. The new amount applies from the next scheduled gift. Nothing extra is charged now, and there's no partial charge or credit for the current period.
• Change the frequency (weekly, monthly or yearly). The schedule restarts today, and the first gift on the new schedule is charged today. The assistant tells you this before you approve.
• Pause. No gifts are charged while it's paused. The gift shows Paused.
• Resume. Gifts start charging again on the gift's schedule. The gift shows Active.
• Cancel. No more gifts are charged. Gifts already made stay in your history and on your statements.

If you chose to cover card processing when you set up the gift, that choice carries over and the covered total is recalculated for a new amount.

The Manage this monthly gift link

Right after you set up a Monthly gift on /give, the thank-you message has a Manage this monthly gift link to Stripe's secure page, where you can update the card or cancel. Signed-in donors can use it while signed in as the donor; for a guest it works for one hour.

Good to know

• The giving assistant can't manage a gift made without signing in. For those, use the link above within its hour, or contact the organization.
• The assistant can't update the card on a recurring gift. To give with a new card, ask it to cancel the gift, then set up a new one.
• If a charge fails, the gift shows Payment failed, retrying while Stripe tries again.