Rename or delete concierge chats, and who can see them

Your conversations with the concierge belong to you. When you're signed in they're saved to your account, so you can pick them up on any device, rename them or delete them.

Find your conversations

• On /concierge, they're listed under Conversations.
• On /chat, they're under Recents in the sidebar. Use New chat to start another.

Click one to open it.

Rename a conversation

1. Next to the conversation, click the rename button (Rename).
2. Type a new name and confirm.

Delete a conversation

1. Next to the conversation, click the delete button (Delete).
2. Confirm Delete this conversation?

It disappears from your list on every device.

Who can see your chats

• You. Signed-in chats are tied to your account. Signed-out chats are tied to this browser.
• Our team, in three cases only:

- when you click Talk to a person, we share that conversation with our team so someone can follow up; - when you use Report a problem with this response, the flagged response is reviewed by our team; - when a message suggests someone may be in danger, a team member is notified so they can follow up.

• No one else. Organizations don't see your concierge chats. When the concierge sends a request to a listing for you, it shows you what will be sent first.

How long chats are kept

• Signed out: kept for 30 days after your last message, then deleted.
• Signed in: removed from your account a year after your last message.

Good to know

• Don't type card numbers or bank details into the concierge. It never needs them; payments always happen on a secure checkout page.
• Your concierge conversations are included when you download a copy of your data, and go when you delete your account.