Fix sign-in problems

Most sign-in problems come down to a mistyped password, an email that went to spam, or a link that's expired. Start with the problem you're seeing below.

Your password isn't accepted

If you see a message such as Invalid login credentials:

1. Check the email address for typos, and check that Caps Lock is off.
2. Try signing in with a link instead: on /auth, click Use a magic link, then Email me a sign-in link.
3. Or click Forgot password? to choose a new one. See Reset a forgotten password.

You haven't confirmed your email

If you saw Check your inbox for a confirmation link when you signed up, you need to open that link before you can sign in with a password.

1. Look in your inbox for the email from Christian.com. Check your spam, junk and promotions folders too.
2. Open the link. It brings you back to finish setting up.
3. Can't find it? Click Use a magic link on /auth and request a sign-in link to the same address.

An email doesn't arrive

• Wait a few minutes, then check spam, junk and promotions.
• Make sure you typed the same email address you signed up with.
• If you're told to wait before asking again, give it a few minutes. Asking many times in a row is limited.
• Only the newest link works, and links expire. If a link doesn't work, request a new one.

The reset password page says to open it from your email

The Set a new password page only works when you arrive from the reset link in your email. Request a new link with Forgot password?, then open it in the same browser.

Google sign-in doesn't work

If you see Google sign-in could not be started, or Google doesn't send you back:

1. Allow pop-ups and third-party sign-in for christian.com, and pause extensions that block them.
2. Try again, or sign in with your email and a magic link instead.

SSO doesn't work

• Enter your full Work email, like name@yourorg.org.
• If you see that single sign-on isn't set up for your domain, your organization hasn't connected it yet. Sign in with your email and password, or ask your administrator.

Your two-step code isn't accepted

1. Use the newest six-digit code from your authenticator app. Codes change every 30 seconds.
2. Check that your phone's date and time are set automatically. A clock that's off makes codes fail.
3. If you set up more than one device, choose another one under Authenticator on Confirm it's you.
4. Lost every device? Click Sign out, then contact us through Get help from the concierge or a person.

You keep getting signed out

Your browser may be clearing or blocking site storage, or you may be in a private window. See Use a browser that works with Christian.com.

Good to know

• Every way to sign in opens the same account. See Choose how you sign in.
• We'll never ask for your password in an email or a message.