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Get help in a crisis

If you or someone else may be in danger, call 911. The concierge answers crisis messages with emergency resources right away, tells our team, and never counts or charges for them.

If anyone is in immediate danger, call 911 now. Christian.com's concierge is an AI assistant, not a counselor or an emergency service. Here's what it does when someone writes about danger, abuse or thoughts of suicide or self-harm, and where to get help.

Who to contact right now

  • Emergency services (US): call 911 if anyone is in immediate danger.
  • 988 Suicide & Crisis Lifeline: call or text 988 (US), 24 hours a day. Press 2 for Spanish.
  • National Domestic Violence Hotline: call 1-800-799-7233 or text START to 88788. Help in Spanish is available.
  • Childhelp National Child Abuse Hotline: call or text 1-800-422-4453.

What the concierge does

When a message suggests that you or someone else may be in danger:

  1. The concierge stops what it was doing and replies straight away with the resources above, in English or Spanish. This reply comes from a fixed safety message, not from the AI.
  2. A Christian.com team member is notified so they can follow up with you. The reply tells you when this has happened.
  3. The conversation stays paused on these resources until a team member has followed up. If anyone is in immediate danger, call 911 rather than waiting.

This happens whether or not you're signed in, and with any plan.

It's never limited

  • Crisis messages never count toward the 20 free concierge messages a day.
  • If you've used your free messages, the concierge still reminds you to call or text 988, or call 911: that help is never limited.
  • Crisis help is never part of a paid plan.

Other places on Christian.com

  • Help center form: if what you write at /help suggests you may be in crisis, you'll see You do not have to go through this alone. Please reach out now, with resources.
  • Prayer & care: if you're putting a prayer request into words and someone may be in danger, the assistant stops the request and gives these resources first.
  • Report a concern: to report content or a person, use /report-abuse. The report form is not a crisis line. See Report a listing, review, message or person.

Good to know

  • When you're ready, the concierge can help you find a verified counselor or a church near you.
  • These numbers are for the United States. Outside the US, contact your local emergency services.

Still need help?

If this did not answer your question, write to us.