Shop returns and refunds
Each seller handles returns for what they sell and issues refunds back to your card. Here's how to ask, what you'll see when it's refunded, and when to contact us.
Sellers in the shop handle returns for what they sell, and refunds are issued by the seller. A refund goes back to the card you paid with, and your order on /billing shows it as refunded.
Ask for a return or refund
- Go to /billing and find the item under Shop orders & downloads.
- Click the seller's name on the order line to open their profile and find how to contact them.
- Tell them the item, the purchase date and the amount, and what's wrong: damaged, not as described, never arrived, or you'd like to return it.
- Follow the seller's instructions for sending a physical item back.
When a refund is issued
- The money goes back to your original card.
- The order's status changes to refunded, with the note "Refunded. A refunded download closes, and a refunded shipment goes back to the seller."
- For a digital download, the Download button goes away.
If you can't resolve it with the seller
If the seller doesn't respond, or you think you were charged in error, contact us through Get help from the concierge or a person. Include the item, the seller, the date and the amount. We can review the order and the seller's conduct under our rules, but the refund itself comes from the seller.
Before you dispute a charge with your bank
Check Shop orders & downloads on /billing first, and contact the seller or us.
Good to know
- Return terms are up to each seller. Check the item page and any notes from the seller before you buy.
- Free listings have no order on Christian.com, so there's nothing to refund here. Arrange anything with the seller directly.
- Christian.com's own refund rules for memberships and other platform purchases are in the Refund and Cancellation Policy.
Still need help?
If this did not answer your question, write to us.