Update payment or cancel your organization's plan

Your organization's plan is managed by the person who started it, from Billing & membership at /billing. Payment details and cancellations are handled in Stripe's secure billing portal.

Open the billing portal

1. Sign in as the person who started the plan.
2. Go to /billing.
3. Under Current membership, click Manage payment & cancellation. The billing portal opens in a new tab.

In the portal you can:

• update the card the plan is charged to,
• see and download invoices,
• cancel the plan.

Cancel a plan

1. In the billing portal, choose to cancel and confirm.
2. The plan stays active until the end of the period you've paid for. On /billing it shows Cancels at period end.

When it ends:

• Organizations & Payments: your organization stops taking payments (gifts, tickets and shop sales) unless it's grandfathered. Your listing stays up.
• Business Profile: your company page goes back to a standard listing.
• ChurchBox tiers: your church goes back to Church Free.

To undo a cancellation before the period ends, open the portal again and renew.

Change plans

Organization plans can't be switched inside the portal. An organization holds one plan at a time, so to move to a different plan, cancel the current one and start the new one once it ends, or contact us through /help and we'll help you switch without a gap. Church billing at /manage/billing shows Whoever started the subscription changes or cancels it in Billing (the Stripe customer portal).

If a payment fails

Stripe retries the card automatically. While it retries, your plan still counts and payments keep working. Update the card in the billing portal to avoid an interruption. If the retries all fail, the plan stops counting and payments pause until it's paid or restarted.

Good to know

• Only the person who started the plan can open its billing portal. If that person has left, contact us through /help.
• During a free trial, cancel before it ends and you pay nothing.