Refund a ticket

You refund paid tickets from Payouts & seller account at /manage/payouts, the same place you refund shop orders.

Refund a ticket order

1. Go to /manage/payouts. If you manage more than one organization, choose it at the top.
2. Under Orders to fulfil, find the order. Ticket orders show the event and the tier, the buyer's email and the quantity.
3. Click Refund.
4. In the dialog, check Amount (USD). It starts at the full amount still refundable; lower it for a partial refund.
5. Choose a Reason (optional): Requested by customer, Duplicate charge or Fraudulent.
6. Click Refund and the amount.

The refund appears under Refunds with how much of the platform fee was returned.

What a refund does

• Full refund: the order is refunded in full, the registration is cancelled and the seat is freed for someone else.
• Partial refund: the buyer gets that amount back and keeps their ticket.
• The platform fee is returned to you in proportion to what you refund.
• The money comes back out of your Stripe balance.

Good to know

• Only paid orders can be refunded. Free RSVPs have nothing to refund.
• Refunds you issue here and any made from the Stripe dashboard are recorded together.
• If the last seat sold twice at the same moment, the second buyer is refunded automatically; you don't need to do anything.
• Owners, admins and managers can issue refunds.
• Your refund policy is up to you. Put it in the event's Refund policy field so buyers see it.