Reply to your reviews

Answer reviews from the review desk at /manage/reviews. You can draft a reply with AI, edit it, and post it under your name. Each review gets one public response.

Reply to a review

1. Go to /manage/reviews. If you manage more than one organization, choose it under Organization.
2. Find the review under Reviews.
3. Under Write a public response, type your reply, or click Draft with AI for a draft in the review's language. Click Draft in Spanish instead (or Draft in English instead) for the other language.
4. Read the draft and make it yours.
5. Click Post response. You'll see Response posted.

To change your reply later, edit it under Your public response and click Update response.

Monthly themes

Monthly themes groups what reviewers praised (Praised) and raised (Concerns), in their own words, from each month's published reviews. Pick a month to see it. Managers also get last month's summary by email. Your first summary arrives after a month with at least three published reviews.

Good to know

• Reviews marked In moderation are still being checked. You can reply once a review is published.
• If your response shows Response hidden for review, our moderators are looking at it.
• If part of an AI draft is removed by our content rules, you'll see a note. Check the draft before you post.
• You can't delete reviews. If you think a review breaks the rules, report it (see /help/report-a-concern).
• Members can also write reviews from your listing, so keep your listing current (see /help/admins/edit-your-listing).