Switch, cancel or update your membership

Everything about your membership is on Billing & membership. Card changes, invoices, switching plans and cancelling happen in a secure billing portal that opens from there.

See your plan

1. Sign in, open your account menu and choose Billing & membership (or go to /billing).
2. Current membership shows your plan's name and status, plus Trial ends or Renews with a date. A free account shows Individual.
3. Included this month lists what your plan includes.

Open the billing portal

1. On Billing, click Manage payment & cancellation.
2. The billing portal opens in a new tab. There you can:

- add or update your card, - view and download invoices, - switch between AI Concierge and Leadership, - cancel your plan.

Switch plans

In the portal, choose the other personal plan. You can't start a second personal plan from Pricing while you have one; checkout will point you back to Billing.

Cancel

1. Click Manage payment & cancellation and choose to cancel.
2. Your plan stays active until the end of the period you've paid for, and Current membership shows Cancels at period end. After that you're on the free membership, and nothing more is charged.

Cancelling during a trial means you're never charged.

If a renewal payment fails

• Your paid features keep working for 7 days while the payment is retried. We email you with the date your access lasts until.
• Update your card in the portal during those 7 days to keep the plan without a break.
• If it still can't be paid after 7 days, paid features stop and your account moves to the free membership. You can update your card or restart the plan from Billing at any time.

Your purchases

Further down Billing:

• Shop orders & downloads: what you bought in the shop. A digital download stays here; each download link works for five minutes, so click Download again for a fresh one.
• Memberships, promotions & tickets and Transaction history: your receipts.

Good to know

• Refunds follow our Refund and cancellation policy.
• Deleting or exporting your account is never behind a payment. See Delete your account.
• Recurring gifts to churches are managed separately. See Change, pause or cancel a recurring gift.