Get help with a refund or a disputed gift

Your gift goes straight to the organization you chose, so a refund is their decision. Contact them first. If you can't reach them, or you think you were charged in error, contact us and we'll help.

Ask for a refund

1. Find the gift. Signed in, it's under All gifts on /giving. As a guest, use the receipt email Stripe sent you.
2. Contact the organization. To find its profile page, click its name on /give.
3. Tell them the date, the amount and the email address you gave with.
4. If you can't reach them, or the charge looks wrong, contact Christian.com through Get help from the concierge or a person with the same details.

What a refund changes

• The money goes back to the card you gave with.
• On /giving, the gift's status changes to Refunded, or Partly refunded for part of the gift.
• Your yearly statement counts only what stayed given. A fully refunded gift drops out of the totals, and a partial refund lowers them.
• The Year-end statement link disappears for a gift that was refunded in full.

If you covered card processing, a partial refund is split in proportion between the gift and the amount you added.

If you don't recognize a charge

Before you dispute a charge with your bank, check:

• your receipt emails from Stripe,
• All gifts on /giving if you give while signed in, and
• whether you have an active recurring gift under Recurring gifts.

If it's a recurring gift you want to stop, cancel it first so it doesn't charge again. See Change, pause or cancel a recurring gift.

If you dispute a charge with your bank

You can always dispute a card charge with your bank. If the bank decides in your favor, the gift is treated as returned in full and no longer counts on your statement. Disputes take time, so contacting the organization or us first is usually faster.

Good to know

• Christian.com takes no platform fee on gifts, so there's no Christian.com fee to refund.
• Refunding one gift doesn't stop a recurring gift. Cancel it separately.