Check a shop order's status and shipping

Every shop order is listed on your billing page at /billing, under Shop orders & downloads. Each line shows the item, the seller, the date, the amount, the order status and a short note saying where things stand.

See your orders

1. Sign in and go to /billing (Billing & membership).
2. Scroll to Shop orders & downloads.
3. Each line shows the item (linked to its page), the seller (linked to their profile), the purchase date, the quantity if more than one, the amount and a status badge.

If you haven't bought anything yet, you'll see "Nothing bought in the shop yet".

What the order status means

• pending: "Waiting for the payment to clear."
• paid: the payment went through. The note then tells you about delivery (below).
• failed or canceled: "This order did not complete, so nothing was charged and nothing was delivered."
• refunded: the order was refunded. See Shop returns and refunds.

Shipping for physical items

The seller ships physical items, not Christian.com. On a paid order, the note shows one of these:

• "[Seller] ships this item and handles returns." The seller hasn't marked it as sent yet.
• "[Seller] marked this as sent."
• "Sent by [Seller] — tracking [reference]." Use the tracking reference with the carrier to follow your package.

Christian.com doesn't track packages itself. For delivery questions, contact the seller: click their name on the order line to open their profile.

Right after checkout

When you come back from checkout, the page shows the result. If it says Confirming your payment, wait a few seconds. If it says Still waiting on your payment, nothing is final until the order shows on your billing page.

Good to know

• Physical items ship to US addresses only. Your shipping address is collected at checkout and passed to the seller.
• If an item sold out just as you paid, the seller is told to restock or refund you.
• Digital items aren't shipped. See Download a digital purchase.